09-14-2021 03:49 PM (Last edited 12-12-2021 10:42 AM ) in
HD and UHD TVsThe issue is on my Samsung TV UN43MU6100.
Software version: T-KTMUABC-1290.3 (up to date).
YouTube app version: web_20210913_08_RC00.
I reset the app through YouTube settings to see if it would help. Same issue.
Factory reset the TV. Same issue.
Issue:
Any "YouTube Music playlist" or "My Mix" or any channel that has " - topic" as suffix won't play. It shows the cover of the song with a buffering logo for a few seconds, then the error.
Error: Something went wrong. Unknown Audio Playback Error Playback ID: 7Z5Jc_UVySu3dZwf
ID changes depending on the video/song, obviously.
UPDATE 1:
Software version: T-KTMUABC-1300.3 got rid of these issues
UPDATE 2:
Same software version but these issues are back, could be because of an update from youtube app. Not sure.
11-05-2021 09:53 AM in
HD and UHD TVsHello, @userMonGxTXroE, We apologize but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page. Features on all our products and devices can vary by region. While they are mostly identical, there are variances that can make devices unique to the Country of origin.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
11-05-2021 09:46 PM in
HD and UHD TVsI don't think that's the case with this issue. It's all over the world apparently.
11-16-2021 05:27 PM in
HD and UHD TVs11-16-2021 05:39 PM in
HD and UHD TVsThat was exactly my problem as well with version 1300.
11-21-2021 08:28 AM in
HD and UHD TVsI don't know about you guys, but "Software version: T-KTMUABC-1300.3" did it for me. Any music-related issues I had with it, it's gone.
Thanks, SamsungStephanie, for passing it along to the engineering team.
12-11-2021 04:31 PM in
HD and UHD TVsWell, I'm sad to say that the current version is having all these issues back again.
Samsung:
Software version: T-KTMUABC-1300.3
YouTube:
YouTube TV version: web_20211206_10_RC00
Device: TV (PLATFORM_DETAIL_TV), Samsung/UN43MU6100/KantM, Safari (3.0), KantM (1300.3)
Client: TVHTML5, 7.20211206.10.00
12-13-2021 05:08 AM in
HD and UHD TVsSame here. Worked the other day, now it is back to the same exact failures.
12-16-2021 09:50 AM in
HD and UHD TVsHey guys, same issue here with my UN55MU6100, and I'm from Argentina, so as other user suggested, this is a global problem.
Please Samsung do something!
I already lost the count on how many times I've "sent the feedback" to YouTube, as the error message suggest everytime it appears.