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Original topic:

YouTube Music won't play

(Topic created: 09-14-2021 03:49 PM)
FTLego
Asteroid
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The issue is on my Samsung TV UN43MU6100.
Software version: T-KTMUABC-1290.3 (up to date).
YouTube app version: web_20210913_08_RC00.

I reset the app through YouTube settings to see if it would help. Same issue.
Factory reset the TV. Same issue.

Issue:
Any "YouTube Music playlist" or "My Mix" or any channel that has " - topic" as suffix won't play. It shows the cover of the song with a buffering logo for a few seconds, then the error.
Error: Something went wrong. Unknown Audio Playback Error Playback ID: 7Z5Jc_UVySu3dZwf

ID changes depending on the video/song, obviously.

 

UPDATE 1:
Software version: T-KTMUABC-1300.3 got rid of these issues

UPDATE 2:
Same software version but these issues are back, could be because of an update from youtube app. Not sure.

MsBri1
Neutron Star
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Hello, @userMonGxTXroE, We apologize but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page. Features on all our products and devices can vary by region. While they are mostly identical, there are variances that can make devices unique to the Country of origin. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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FTLego
Asteroid
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I don't think that's the case with this issue. It's all over the world apparently.

userp8vqtPxrd2
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Same problem UE49M5602.

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usergweFtOMUME
Constellation
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There is a new Samsung TV update. Version 1300. It made YouTube app worse. When I click on a YouTube music that wasn't working it still doesn't work and then when I click on a regular YouTube video it only shows the thumbnail of the video and then audio. No visual. I have to unplug the TV from the power to reset it for YouTube to work properly again. Yikes. Not going to go through the YouTube Music section anymore.
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FTLego
Asteroid
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That was exactly my problem as well with version 1300.

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FTLego
Asteroid
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I don't know about you guys, but "Software version: T-KTMUABC-1300.3" did it for me. Any music-related issues I had with it, it's gone.

Thanks, SamsungStephanie, for passing it along to the engineering team.

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FTLego
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Well, I'm sad to say that the current version is having all these issues back again.

Samsung:
Software version: T-KTMUABC-1300.3

YouTube:
YouTube TV version: web_20211206_10_RC00
Device: TV (PLATFORM_DETAIL_TV), Samsung/UN43MU6100/KantM, Safari (3.0), KantM (1300.3)
Client: TVHTML5, 7.20211206.10.00

Jin95
Astronaut
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The same issue with @FTLego happened to me.

The Youtube app worked well with the version T-KTMUABC-1300.3, but it started to crash again a few days later and is still not playing any music.

usereAJM4cICAG
Asteroid
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Same here.  Worked the other day, now it is back to the same exact failures.

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userr9SVSeFZb6
Astronaut
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Hey guys, same issue here with my UN55MU6100, and I'm from Argentina, so as other user suggested, this is a global problem.
Please Samsung do something!
I already lost the count on how many times I've "sent the feedback" to YouTube, as the error message suggest everytime it appears.

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